Shipping Policy

SHIPPING & PROCESSING

We offer free standard shipping on all orders over $150 in the U.S. and flat rate shipping on international orders.

 

We have the following shipping options : 

Free Shipping: 4-7 Business Days (orders over $150 USD)
Standard Shipping: 3-5 Business Days

Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility. Orders are only delivered Monday - Friday.

PROCESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

 

IMPORTANT NOTE:

Lost Packages where tracking shows delivered.
1. File Claim with USPS or UPS 
2. File police report
3. Wait for USPS or UPS investigation results. Depending on results items may reship.

 

 

SKYY ISLAND IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.